Disciplinary Point System
At Chick-fil-A 405 at Jefferson we utilize a Disciplinary Points System in order to ensure that all team members are held accountable fairly and equally on issues that are common in the restaurant industry.
Reasons you would receive points:
Tardiness Issues
1 point for not clocking back in from break on time
1 point for clocking in 3-10 minutes late (with a phone call)
2 points for clocking in 3-10 minutes late (without a phone call)
3 points for clocking in 11-29 minutes late (with a phone call)
4 points for clocking in 11-29 minutes late (without a phone call)
5 points for clocking in more than 30 minutes late
Scheduling & Dependability Issues
3 points for calling out prior to scheduled day (leader approved coverage voids points)
7 points for same day call out (doctors note voids points)
10 points for no call/no show
FRIDAY/SATURDAY INFRACTIONS = POINT VALUES DOUBLED FROM THIS CATEGORY (i.e. 6 points call out prior to scheduled day, 14 points for same day call out, etc).
Cash & Coupon Issues
2 points for your drawer being out of tolerance (beyond +/- $2)
5-15 points for poor cash management (signing in over another drawer, unauthorized refunds, giving back improper change, accepting fake bills, etc.)
15-20 points for giving away food, scanning your own CFA One App, or discounting items (may be grounds for immediate termination)
Performance & Character Issues
1 point for each uniform/grooming violation
2 points for eating on the clock, or drinking beverage in view of guests
3 points for any use of cell phone while working (team members)
3 points for texting or unauthorized cell phone use while working (leaders)
3 points for disrespect towards a fellow team member
3 points for parking in unauthorized areas
5 points for poor stewardship of the company property
5 points for food safety issues
5 points for disrespect towards a guest
5-20 points for dishonesty, drama, insubordination, use of profanity, working under the influence, or disrespect toward leadership (depending upon severity, may be grounds for immediate termination)
20 points for physical or time theft (may be grounds for immediate termination)
Point deductions for positive behavior:
-1 point for staying late or coming in early to help with coverage based on leader approval
-3 points for coming in to cover a shift on a day off based on leader approval
There is no requirement for a “verbal warning”; agreement to work at Chick-fil-A 405 at Jefferson indicates an understanding of our procedures and the consequences for violating them. All violations listed above shall be assessed disciplinary points. Any violation that can earn a range of points will be assessed and assigned a point value by two directors. Leadership has the prerogative to assess discretionary disciplinary points that are not defined above depending upon circumstances that may arise. Additionally, the Operator may remove points based upon improved conduct, solely at his discretion. Points remain against a person for a rolling 90 day period, at which point they are removed. In the event the team member is unavailable for face-to-face conversation when receiving points, an email will be sent detailing the reason for points given.
Within a rolling 90 day period
7 points constitute a written warning
12 points constitute a one-calendar-week suspension
20 points constitute termination
Frequently Asked Questions
Q: Why do we have this system?
A: We decided to utilize this system in order to ensure that all team members are held accountable fairly and equally on issues that are common in the restaurant industry.
Q: How many points do I have?
A: Ask Chelsea or someone in the office!